Privacy Policy
Last Updated: July 16, 2022
Effective Date: July 16, 2022
TOMMOO is a product(or service) operated by SHENZHEN OUMIYA YUAN CHUANG GUOJI Co.Ltd (here in after referred to as “TOMMOO”, “we”, “us”, or “our”) that allows you to control and manage smart home devices using your mobile device.We understand the importance of your personal information, and will do our best to protect it. We pledge:
1.We will be transparent about the different types of infor mation we may use and how we use them.
2.We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide TOMMOO’S services and to do so only when we think they will provide you with a wel-come additional service.
3.We will use the best-in-class data security tools to keep your data safe and to protect the TOMMOO Products from unauthorized access.
Please read and understand the TOMMOO Privacy Policy carefully before using our products(or services).If you do not agree with any part of these termsplease do not use the service.
You here by represent and warrant that you are an adult when you start using this product(or service).If you are a minor, your guardian must agree to your use of this product (or service)and agree to the relevant terms and conditions.
If you have any questionscomments or suggestions please email us at support@tommoo.com.
1.How We Collect and UseYour Personal Information
Personal information refers to a variety ofinformation recorded electronically or otherwise than can beused alone or in combination with other information to identify a particular person or to reflect the activity of a particular person.
We will only collect and use your personal information for the following purposes described in this Privacy Policy.
1.1 Providing you with the following core functions
(1) Account login
In order to provide you with TOMMOO services and manage TOMMOO devices we need to collect your following information: your TOMMOO ID username login password,nickname,and profle picture.Among the information collected,your TOMMOO ID username and login password are sensitive personal informationThe purpose of collecting such information is to log into the TOMMOO ID servers to authenticate your identity in order to grant server access permissions for the TOMMOO app.
We will use your personal information in the following ways: the TOMMOO ID username and login password you enter will be encrypted and transmitted to the TOMMOO ID servers for login authentication This information will not be stored either on the TOMMOO or the TOMMOO ID servers.
If you do not provide such information and you do not log in to your TOMMOO ID you will not be able to use TOMMOO services. After logging your TOMMOO ID TOMMOO will automatically retrieve your nickname and profile picture and display it on the app screen.
(2) Basic services of TOMMOO device management
In order for TOMMOO to bind controland manage smart devices, we need to collect your following information:
device name,model,version,manufacturer,SN device identifer, MAC address, IPaddress,device running status, custom propertiessetting parametersdevice status messages, and device control and usagerecords.The purpose of collecting such information is to bindcontrol and manage TOMMOO devices.This includes setting deviceproperties and parameters and checking device status and
usage history.
In order for TOMMOO to bind controland manage smart devices, we need to collect your following information:
device name,model,version,manufacturer,SN device identifer, MAC address, IP address,device running status, custom propertiessetting parametersdevice status messages, and device control and usagerecords.The purpose of collecting such information is to bindcontrol and manage TOMMOO devices.This includes setting deviceproperties and parameters and checking device status and usage history..
In order to discover bluetooth smart devices and connect to a TOMMOO APP requires access to your device’s location to obtain the bluetooth smart devices work list device information, When you need conntect and used the bluetooth devices, we will mainly call the mobile phone device permissions and collecting the device information . When you enable any permission, you authorize us to collect devices information to provide you with corresponding Services. You can get your device permission list by contacting us as set forth in “Contact Us” below.
You can also choose to change the scope of consent or withdraw your authorization at any time. After the authorization is withdrawn, we will no longer collect devices information related to these permissions, and we will not be able to continue to provide you with corresponding Services.
(3) Online rapidreplacement and Report an Issue
To allow you to provide online feedback regarding problems relating to the TOMMOO app we need to collect your following information: app logs ,device logs , your contact information and the description of the problem,and screenshots and videos of the problem. App logs and device logs include such information as device status ,sensor data, device operation recordsetc.Such information is collected and used to analyze and locate the cause of the current problem. The purpose of collecting your contact information is to send you products forrapid replacement and provide you after-sales service.
We shall use your personal information in the following ways: Locate and resolve the reported problem and resolve the rapid replacement.We will not display your personal information,or use such information to pushadvertisements to you.
If you do not provide the aforementionedinformation we shall not be able to effectivelylocate and resolve your problem, as well as offer you rapid replacement service
1.2 Additional functions
To provide you TOMMOO additional functions including activities community and reward points, we need to collect the following information: device identifer,user identifer,device type,model and manufacturer, mobile device operating system and model
You need to offer your name, address and email for us to deliver products if you win the prizeparticipate in the triaactivities, and redeem products. And your data will be saved in the TOMMOO server.
In order to deliver you productswe need to provide your contact information to the third-party logistics company The third-party logistics companies are subiect to contractual and technical requirements that protect personal data and prohibit personal data from being used for any purpose other than that required by law for logistics services or purposes.
1. Device Permission Call
Location permission: To connect the TOMMOO to smart devices, we need to obtain Bluetooth device list of the system. According to the Android system permission application principlewe need to obtain your lo-cation permission to read the Bluetooth device list. In order to receive broadcast information in realtime on some device (such as 40W Yellow ) we need toobtain your location permission to read the time data and parse the data collected by the sensor.
Camera permission: In order to use the camera to Rapid replacement, posting in community, participation in activities and other functions in TOMMOO you need to enable this permission for taking photos and shooting videos.
Microphone permission: You need to enable thispermission in order to use the Mic mode provided in TOMMOO.when shooting videos in problem feedback,rapid replacement, community posting and activity participation.
Storage permission: You need to enable this permission to rapid replacement, posting in community,participation in activities and other functions in TOMMOO.
In addition to the above permissions when using a device with Bluetooth, you need to turn on theBluetooth If you do not do so, you will not be able to connect to the device You can turn off Bluetooth by”setting”the system.You can manage all of these rights by accessing the system “Settings.”
3. Storage and Security of Information
TOMMOO cares about the security of your information and uses physical,administrativeand technological safe guards to help preserve the integrity and security of all information we may use and that we share with our service providers.However,please note that no security measure is perfect. In case of the appearance of any personal information security incident we will inform you in accordance withtion security incidentwe will inform you in accordance with the requirements of laws and regulations: the basic situation of the security incident and the possible impact the measures we have taken or will takethe suggestions you can independently prevent and reduce the risktheremedial measures for you, etc.We will inform you of the incident by email SMS,push notifcationsetc.When it is diffcult to inform you one by onewe will take reasonable and effective methods to make announcements. At the same time we will also report on the handling ofpersonal information security incidents in accordance with the requirements of the regulatory authorities.
4. Your Data Subject Rights
In accordance with applicable lawyou have certain rights in relation to your personal dataincluding the right to request access correction rectifcation deletion transfer of personal data to other service providers and the right to refuse the use of such datafor specifc purposesInorder to make it easier for you to exercise these rights during your use of TOMMOO App as well as to provide you with the appropriate operational settings in our product design, please refer to the following guidelines for details.
4.1Accesspersonal information
You can view the running status and usage history of a bound TOMMOO device on the device’s home page in You can view the running status,TOMMOO device on the device’s home page in the Govee Home app. Go to the device’s Setting page to view information about the device including the device name,device typeetc.You can also go to“My profile” page and tap the profle picture to view your personal information.
4.2 Delete personal information
You can uninstall the TOMMOO app or clear the TOMMOO app data to clear data stored locally on the TOMMOO app.Also,the relevant personal information will be deleted or anonymizedunless otherwise specifed by law.
4 .3 Update personal information
You can set device operation parameters and change device information for TOMMOO devices you have bound on the home page or Settings page of the device.You can also touch your profle picture to modify your personal information.
5 Cookies and Similar Tracking Technologies
5.1 Cookies
Cookies are small text files that are sent to or accessed from your web browser or computer hard drive.Cookies typically contain the name of the domain from which the cookie originated(Internet location)the“lifetime of the cookie i.e., when it expires,and arandomly generated unique number or similar identifer.Cookies may also contain information about the devicesuch as user settings, browsing history, and activities performed while using the service. To clear the cookie, you will need to change your settings the next time you visit our site Please note that some of our services require the use of cookies Disabling cookies may affect your in using some or all of the features of those services. Our services use the following cookies: Strictly necessary cookies which are required for the service to function.For example you will not be able to use your account without them. Analytics/performance cookies which allow TOMMOO to identify and count the number of visitors understand how visitors navigate the Service so as to improve it. Functional cookies which TOMMOO uses to recognize you when you return to the Service .
5.2 Other Local Storage
We and certain third parties may use other local storage technologies in some of our products and servicessuch as local shared objects(alsoknownasFlashcookies”and HTML5 local storage. Similar to cookiesthese technologies store information on your device and can record some information about your activities and preferences.However, these technologies may use different media than cookies. As a result, you may not be able to control them using
standard browser tools and settings.
5.3 No Tracking
Unless required by law,we do not promise to comply with the“No Tracking”signal in your browser because compliance would prevent most of the tracking and disclosures described in this Privacy Policy.
6.Other Matters that Need to beReminded and the Reasons for Exemption
We have never and will never share disclose, sell, rent or otherwise provide your personal data to other companies for the purpose of promoting other companiesproducts or services, and we have never and will never“sell”your customer information.
6.1 Links to third party websites
The Services may,from time to timecontain links to and from third party websites of our partner networks advertisers partner merchants retailers and affliates If you follow a link to any of these websites please note that these web sites have their own privacy policies and that we do not accept any responsibility or liability for their policies Pleasecheck the individual policies before you submit any information to those websites. Additionally our websites may include social media features such as Facebook Twitter and Pinterest buttons(such as“Like”“Tweet”or“Pin”) These social media sites may automatically record information about your browsing behavior every time you visit a site that has a social media button regardless of whether you click on the button. Your interactions with these features are governed by the privacypolicy ofthe company providing the feature, not by our Privacy Policy.Please review your privacy settings on social media sites.
6.2 Children’s privacy
The Services are not directed at children and we do not knowingly collect or maintain information from children.If you become aware that someone has provided us with children’s personal information, please immediately contact us at support@tommoo.com.
6.3 Privacy rights of California users
Section 1798.83 of the California Civil Code allows a resi-dent of the state of California to request from us each year, free of charge,a list of third parties to whom we disclosed personally identifable information(as defined by the statute) about that resident of the state of California in the previous year and the categories of personally identifable information disclosed to them.If you are a California resident and would like to make such a requestyou can contact us at support@tommoo.com.
6.4 Specifc Information of European Data Protection
If you are located within EEA Switzerlandor the United Kingdom, your rights with respect to our processing of your personal data as a controller specifically include: Right of access and/or portability:
You have the right to access the personal information we hold about you and incertain circumstancesto request that this information be provided to you so that you can provide or“port”it to oth er providers.
The right to erasure: In certain circumstances you have the right to delete the personal data we retain about you(for example,if the data is no longer necessary for the purposes for which it was originally collected) The right to object to processing:
In certain cases you have the right to request that we stop processing your personal data and/or stop sending you marketing communications.
The right to rectifcation: You havetheright to askus to correct any personal data that isinaccurate orincomplete.
The right to restrict processing: In certain circumstancesyou have the right to ask us to restrict the processing of your personal data(for example,if you believe that the personal data we retain about you is inaccurate or unlawful).
In order to exercise your rightsor if you have any other questions about our use of your personal dataplease send a request in accordance with the contact information listed in our contact section of this Privacy Statement
Please note that we may ask you to provide us with additional information in order to confrm your identity and to ensurethat you have the right to access the personal data in question.
You also have the right to file a complaint with a data protection authority.For more informationplease contact your local data protection authority.
6.5 Third Party Transmission of Personal Data
If we involve third parties in the performance of our contract, they will only receive such personal data within the range that transmission required for the respective service If we outsource certain parts of the data processing“or-der processing”),we contractually require our order processors to use the personal data only in accordance with the requirements of the data protection law and guarantee the protection of the rights of the data subject.
7 Updates to This Statement
TOMMOO reserves the right to update this statement indue course When a change occurswe will send you a change notification in the form of a pop-up dialog box.
We will only collectuseand store your personal information inaccordance with the updated statement with your consent.
We may update this Privacy Policy from time to time and if such changes would result in a material diminution of your rights under this Privacy Policy we will indicate such changes by prominently displaying them on the page before they become effective.If there are changes to the privacy guidelines for specifc products and services regarding the purpose of processing personal informationthe manner of processing and the types of personal information to be processed, your consent will be regained You have the right to refuse to consent to updates to this Privacy Policy.
Please know and understand that if you refuse to allow us to collect and processyour personal information, we may not be able to provide with you the updated services or features.
8. Contact Us
Please contact us at support@tommoo.com if you have any problems or suggestions about this Privacy Policy.We will reply as soon as possible after receiving your request.However, if you think our processing behavior violates your legitimate rights and interests concerning privacy and per- sonal information,you have the right to complain and report to the corresponding regulatory agencies.
Last revision date:
This policy was last revised on[7-16-2022]after which it took effect.